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Job Characteristics Model

HRM 500 MIDTERM PART 2……………………………………….. Question 1 In terms of the Job Characteristics Model, feedback refers to the extent to which _____. Answer a job requires a variety of skills to carry out the tasks involved in the job and its duties employees are given the authority to make decisions performance appraisals are perceived as transparent and fair by employees a job requires a variety of skills to carry out the tasks involved a person receives clear information about performance effectiveness from the work itself Question 2 What is the result of an organization structure that is strongly based on function? Answer Organizational functions tend to align to the different divisions in the company. Jobs tend to involve teamwork or broad responsibility. Focus tends to be primarily on products or customer groups. Workers tend to work alone at highly specialized jobs. Decision-making tends to be highly decentralized. Question 3 Which of the following job design techniques involving the addition of decision-making authorities to a job is credited to Frederick Herzberg? Answer Job extension Job rotation Job enrichment Job enlargement Job sharing Question 4 _____ are the activities that a team’s members engage in to produce a given output. Answer Work processes Task identities Group dynamics Job analyses Ergonomic activities Question 5 Job descriptions generally contain all of the following components EXCEPT _____. Answer the job title a list of essential duties a brief description of the responsibilities the details of pay and benefits attached to the job the details of the tasks involved Question 6 A(n) _____ is an area of personal capability that enables employees to perform their work successfully. Answer competency entity identity duty opportunity Question 7 The goals that are set in the human resource planning process should come directly from: Answer the mid-level managers. the analysis of labor supply and demand. the judgments and choices made by the technical experts in the organization. the feedback provided by the organization’s customers. the line workers at the grassroots level. Question 8 Why is hiring new employees for every labor shortage not preferable? Answer The process will lead to an artificial scarcity in the labor market. It would lead to reduced organizational control over the workers and process. Selecting new employees attracts too many discrimination law suits. If the shortage becomes a surplus, the organization may have to lay off employees. The process may result in reduced quality and may affect standardization Question 9 Which of the following options for avoiding an expected labor shortage has the benefit of being a relatively fast solution with high revocability? Answer Retrained Transfer Turnover Reductions New External Hires Overtime Technological Innovation Question 10 _____ is the practice of hiring relatives. Answer Localism Nepotism Structuralism Voluntarism Abstractionism Question 11 Outsourcing refers to: Answer contracting with another organization to perform a broad set of services. licensing another organization to perform an organization’s business in a different country. using a temporary or contract employee to fill a single job vacancy. buying the necessary raw materials needed to perform a business from external agencies. moving operations away from the home location to bring about cost savings. Question 12 _____ formally lay out the steps an employee may take to appeal an employer’s decision to terminate that employee. Answer Leading indicators Psychological contracts Implicit contracts Due-process policies Employment-at-will contracts Question 13 _____ validity is a measure of validity based on showing a substantial correlation between test scores and job performance scores. Answer Criterion-related Diagnostic Content Convergent Construct Question 14 Which act prohibits preferential treatment in favor of minority groups? Answer The Americans with Disabilities Act of 199191 The Immigration Reform and Control Act of 1986 The Age Discrimination in Employment Act of 1967 The Civil Rights Act of 1991 The Fair Labor Standards Act of 1938 Question 15 Which of the following information does NOT need to be included in a job offer? Answer Employment history of the candidate Job responsibilities Work schedule Rate of pay Starting date Question 16 For tests that measure abstract qualities such as intelligence or leadership skills, validity would best be established by _____ validation. Answer criterion-related content concurrent construct predictive Question 17 Generally, the organization checks references _____. Answer only if it believes the information provided by the applicant is incorrect immediately after the applicant submits a résumé after it has determined that the applicant is a finalist for the job because it is a legal requirement under EEO laws of all applicants to a job Question 18 Which type of interview allows the interviewer discretion in choosing the questions to be asked and generally includes open-ended questions about the candidate’s strengths, weaknesses, career goals, and work experience? Answer Behavioral Situationa Nondirective Structured Computerized Question 19 The first step in the instructional design process is: Answer implementing a training program. conducting a needs assessment. selecting training methods. ensuring employees’ readiness for training. planning a training program. Question 20 _____ refers to a process of systematically developing training to meet specified needs. Answer Fair representation Orientation Bumping Instructional design Organization analysis Question 21 Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and Web sites? Answer Group building methods Hands-on methods Presentation methods Object class methods Experiential programs Question 22 Which of the following defines needs assessment in the context of training? Answer It is the process of evaluating the organization, individual employees, and employees’ tasks to determine what kinds of training are necessary. It is a combination of employee characteristics and positive work environment that permit training. It is a process that evaluates the monetary needs of employees that can motivate them to undertake a training program. It is an application that automates the administration and delivery of a company’s training program. It is the process to determine employees’ characteristics to ensure their readiness for training. Question 23 _____ is a computer-based technology that provides an interactive, three-dimensional learning experience. Answer Electronic performance support system Instructional design Learning management system Benchmarking Virtual reality Question 24 Which of the following help a manager identify which employees need training? Answer Person analysis Organization analysis Task analysis Trend analysis Regression analysis Question 25 _____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves. Answer Random testing Benchmarking Behavior modeling Experiential training Classroom learning UPDATED VERSION 1. A(n) _____ is an area of personal capability that enables employees to perform their work successfully. A. competency B. entity C. identity D. duty E. opportunity 2. Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails? A. job evaluation B. job description C. utilization analysis D. conjoint analysis E. job standardization. 3. In terms of the Job Characteristics Model, feedback refers to the extent to which _____. A. a job requires a variety of skills to carry out the tasks involved in the job and its duties B. employees are given the authority to make decisions C. performance appraisals are perceived as transparent and fair by employees D. a job requires a variety of skills to carry out the tasks involved E. a person receives clear information about performance effectiveness from the work itself 4. The process of defining how work will be performed and what tasks will be required in a given job is known as _____. A. job rotation B. job evaluation C. job design D. job enrichment E. job extension 5. The first step in the human resource planning process is: A. forecasting. B. goal setting. C. program implementation. D. program evaluation. E. performance evaluation. 6. In the context of HR planning, implementation that ties planning and recruiting to the organization’s strategy and to its efforts to develop employees becomes a complete program of: A. reengineering. B. total quality management. C. benchmarking. D. talent management. E. workforce utilization. 7. The most widespread methods for eliminating labor shortages are: A. outsourcing work and work sharing. B. hiring temporary workers and outsourcing work. C. retrained transfers and turnover reduction. D. overtime and new external hires. E. overtime and retrained transfers. 8 . A phased-retirement program refers to: A. laying off older employees in small batches. B. giving lucrative incentives to a large number of older employees to voluntarily retire. C. reducing the number of hours older employees work as well as the cost of these employees. D. giving older employees a certain time limit to voluntarily retire. E. offering alternative work locations and work responsibilities to older employees. 9. A phased-retirement program refers to: A. laying off older employees in small batches. B. giving lucrative incentives to a large number of older employees to voluntarily retire. C. reducing the number of hours older employees work as well as the cost of these employees. D. giving older employees a certain time limit to voluntarily retire. E. offering alternative work locations and work responsibilities to older employees. 10. _____ are people who apply for a vacancy because someone in the organization prompted them to do so. A. Direct applicants B. Natural applicants C. Neutral applicants D. Referrals E. Internal applicants 11. Which of the following types of jobs would most likely force an organization to use external recruitment methods? A. Technical positions B. Business analyst positions C. Supervisory positions D. Entry-level positions E. Middle-management positions 12. Which of the following tests assess how well a person can learn or acquire skills and abilities? A. Personality inventories tests B. Work sample tests C. Achievement tests D. Aptitude tests E. Physical ability tests 13. Generally, the organization checks references _____. A. only if it believes the information provided by the applicant is incorrect B. immediately after the applicant submits a résumé C. after it has determined that the applicant is a finalist for the job D. because it is a legal requirement under EEO laws E. of all applicants to a job 14. Methods that provide economic value greater than the cost of using them are said to have _____. A. reliability B. utility C. validity D. generalizability E. dependability 15. Methods that provide economic value greater than the cost of using them are said to have _____. A. reliability B. utility C. validity D. generalizability E. dependability 16. A typing test for an administrative assistant’s job is an example of a(n) _____ test. A. job performance B. cognitive ability C. physical ability D. personality inventories E. emotional intelligence 17. Which act prohibits preferential treatment in favor of minority groups? A. The Americans with Disabilities Act of 199191 B. The Immigration Reform and Control Act of 1986 C. The Age Discrimination in Employment Act of 1967 D. The Civil Rights Act of 1991 E. The Fair Labor Standards Act of 1938 18. A reliable test would be one for which scores by people with similar attributes have a correlation close to _____. A. 1.0 B. 0 C. -1.0. D. -10.0 E. ? 19. The simplest approach to evaluating training is to: A. use only a pretest. B. calculate the ROI. C. conduct pretests and posttests on all trainees. D. use only a posttest. E. compare pretest and posttest scores of the trained group with those of an untrained group. 20. (n) _____ is a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills. A. restrictive covenant B. premium only plan C. case study D. pareto chart E. avatar 21. Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes: A. virtual reality B. self-directed learning C. action learning D. business games. E. simulations. 22. _____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves. A. Random testing B. Benchmarking C. Behavior modeling D. Experiential training E. Classroom learning 23. An organization’s planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors is known as:_____ A. attrition. B. benchmarking. C. Training. D. compensation. E. electromation. 24. Which of the following is an example of an on-the-job training method? A. Bumping B. Benchmarking C. Apprenticeship D. Adventure learning E. Action learning 25. Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and Web sites? A. Group building methods B. Hands-on methods C. Presentation methods D. Object class methods E. Experiential programs

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