Impact of BPM on businesses 1. Explain the impact of BPM on businesses. Can you give an example of a business process at your organization? (In case you are not working, please provide an example of a business process in any organization which you are acquainted with. 2. Provide the workflow diagram that describes the following: An insurance company could use a workflow automation application to ensure that a claim was handled consistently from initial call to final settlement. The workflow application would ensure that each person handling the claim used the correct online form and successfully completed their step before allowing the process to proceed to the next person and procedural step.