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hat important elements are missing in the performance management process? In what ways would improving the performance management process help improve discipline and morale at Modern Office Supply? Explain ways the form used for hourly employees contributes to errors and distortions in the appraisal process. How would you revise the form to reduce those errors? Explain other steps that need to be taken to further reduce distortions in the process.

Case Application

“Growing Pains at Modern Office Supply” (pages 236-237 in the text). After reading the case annotated above, answer the following questions as noted on page 237 of the text:

  1. What important elements are missing in the performance management process?  In what ways would improving the performance management process help improve discipline and morale at Modern Office Supply?
  2. Explain ways the form used for hourly employees contributes to errors and distortions in the appraisal process.  How would you revise the form to reduce those errors?  Explain other steps that need to be taken to further reduce distortions in the process.
  3. What type of appraisal method would you recommend that would be more effective for the hourly employees?  Construct an appropriate form for the delivery driver position.
  4. How can the appraisal process for the managers be improved?
  5. Research:  Find two to three online examples of performance appraisals for hourly employees that are more effective than the example in the case.  Describe them (where they came from, who uses them, etc) and explain the elements that make these examples more effective. Ensure you provide a reference for each example.

  Do not submit in traditional paper format. Please number/Separate each response, 1 thru 5. Your finished product should be a minimum of 2 (full) to 3 pages. Include a title page and a references page (for your examples in item 5).

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What type of appraisal method would you recommend that would be more effective for the hourly employees? Construct an appropriate form for the delivery driver position. How can the appraisal process for the managers be improved? Research: Find two to three online examples of performance appraisals for hourly employees that are more effective than the example in the case. Describe them (where they came from, who uses them, etc) and explain the elements that make these examples more effective. Ensure you provide a reference for each example.

Case Application “Growing Pains at Modern Office Supply” (pages 236-237 in the text). After reading the case annotated above, answer the following questions as noted on page 237 of the text: What important elements are missing in the performance management process? In what ways would improving the performance management process help improve discipline and morale at Modern Office Supply? Explain ways the form used for hourly employees contributes to errors and distortions in the appraisal process. How would you revise the form to reduce those errors? Explain other steps that need to be taken to further reduce distortions in the process. What type of appraisal method would you recommend that would be more effective for the hourly employees? Construct an appropriate form for the delivery driver position. How can the appraisal process for the managers be improved? Research: Find two to three online examples of performance appraisals for hourly employees that are more effective than the example in the case. Describe them (where they came from, who uses them, etc) and explain the elements that make these examples more effective. Ensure you provide a reference for each example. Do not submit in traditional paper format. Please number/Separate each response, 1 thru 5. Your finished product should be a minimum of 2 (full) to 3 pages. Include a title page and a references page (for your examples in item 5).

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What would happen if the diagnostic step was not conducted? What would happen if the diagnostic step was poorly researched and evaluated? What types of data will be gathered, from whom, and how will they be analyzed? Based on the diagnosis of this organization, what have you determined to be the potential root cause (or causes) of its existing problems?

Utilizing the layout I’ve already started (see enclosure) to complete the powerpoint on. 200-250 words for the speaker notes.     Both you and Shawn realize that without significant levels of change, AGC will not survive in its present global environment. It is important to use a change management process to appropriately diagnose the problems at AGC and determine the root causes. You both met with the 12 members of the cross-cultural core team to begin the change process. After the meeting, you and Shawn get together to compare notes and to discuss next steps. “John told me he wants us to provide him with the details about our change management plan for AGC,” Shawn says. “Sure,” you say. “A PowerPoint presentation like we did last time would probably work well. I think we could cover everything in 10–12 slides (plus title and reference slides) with speaker notes of 200–250 words per slide.” “John wants to see a step-by-step plan with explanations,” he says. “He was fairly specific in an e-mail about what he wants. I can forward it to you so we can both be on the same page.” “Okay,” you say. “I’ll look for that so I can put the presentation together.” Later that afternoon, Shawn’s e-mail arrives with the following list of components that must be covered in the presentation:   A step-by-step plan for change management and justifications for each step at AGC   An analysis of the current state of AGC. (i.e., What are the problems in this company that have led to the development of Shawn’s team?) A list of the potential benefits you can expect from the change management plan   The reasoning behind the need for a diagnosis of AGC and why it is considered one of the most critical components of the team’s plan An explanation of the diagnostic process that was applied and the type of data that was collected In addition to John’s list, you determine that the following questions must be addressed, as well: What would happen if the diagnostic step was not conducted? What would happen if the diagnostic step was poorly researched and evaluated? What types of data will be gathered, from whom, and how will they be analyzed? Based on the diagnosis of this organization, what have you determined to be the potential root cause (or causes) of its existing problems?

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Describe the difference between contribution margin and gross margin, and illustrate the difference with an example. From a management perspective, indicate which margin figure would be most useful for product pricing and which would be most useful for overall profit prediction. Compare the assignment of under/over applied overhead costs at year end utilizing the allocation-rate approach, the proration approach, and the write-off approach. Create a numerical example to illustrate the proper handling of each case

Questions

  1. Describe the difference between contribution margin and gross margin, and illustrate the difference with an example. From a management perspective, indicate which margin figure would be most useful for product pricing and which would be most useful for overall profit prediction.

 

  1. Compare the assignment of under/over applied overhead costs at year end utilizing the allocation-rate approach, the proration approach, and the write-off approach. Create a numerical example to illustrate the proper handling of each case

   

  1. Using this week’s lecture, describe cost objects, cost drivers (activities), and cost pools and give an example of each that relates to the others. Include a discussion on cost hierarchies and how this relates to the other terms you describe.

  Lecture: ABC costing takes basic cost data generated out of either job costing or process costing systems and attempts to associate direct costs and overhead costs to specific activities performed.  The activities, then, are tied to a specific product.  Many firms have adopted ABC costing as a way to get more accurate costing of products and/or activities.  However, the process is time consuming and can be expensive to implement.  It is also not recognized by GAAP, so it is strictly for internal analysis.  In short, ABC is all about information for decision making, not for publishing financial statements.  ABC refines pools of cost into smaller groups which are then analyzed for what drives the cost (cost driver).  What this amounts to is we may have multiple overhead pools that are allocated to products based on different allocation bases (remember, not all costs are driven by labor hours or machine hours, right?). Here is a real life example.  The firm is a manufacturer of plastic bags for the meat packers like Hormel, IBP and Excel.  The firm printed customer logos, safe handling instructions and so forth on the plastic sheet stock before cutting it into bags with a heat seal.  For years jobs were priced based on the amount of direct labor hours estimated for the job.  Over the years the firm seemed to be getting more and more short run multi-color jobs (small quantities like 5000 bags for example), which are not nearly as profitable as the long running jobs (250,000 bags or more).  When the firm really analyzed the process via ABC, it discovered that the true cost of the job was actually driven by the number of colors in the job, because each color of ink required a separate print head, printing plate and print dryer.  Anyone who knows something about colors knows that each layer of color must go on in a particular sequence and it must be completely dry before it gets to the next print head where another color will be applied. The setup process for each color was very labor intensive.  Once the setup was completed one operator could run the job.  So the producer was pouring lots of labor hours into each setup but only charging for the amount of labor needed to run that job. Once the firm figured this out they changed the product pricing to be based on the number of job colors and then added an upcharge for the length of the job to cover that labor cost.  Almost immediately the small multi-color jobs disappeared and the long-run single or two-color jobs started showing up. Profitability increased substantially because of the change in pricing structure. Let us look at a couple of videos that demonstrate the ABC process: Activity Based Costing (Cost Hierarchy Categories, Cost Allocation Bases, ABC System Setup, etc.) Activity Based Costing (Overview of ABC System Overhead Allocation Based on Resource Consumption  

  1. Discuss the concept of overhead in terms of flexible budgeting, overhead cost variances and how each relates to a manager’s ability to control various aspects of their operation. Include in your discussion each of the possible overhead variances and why they need to be analyzed.

    ALL QUESTIONS ARE 200 – 250 WORDS EACH

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You must draw conclusions based on research from outside resources and answer the following question in your paper, “Has affirmative action been consistently and effectively used to create a more robust and productive workforce?”

Level the Playing Field

The original intent of affirmative action was to “level the playing field” and ensure minority groups were treated fairly during the employment process. Using the original goal of affirmative action as a framework, write a paper that analyzes the evolution of affirmative action over the last 40+ years. You must draw conclusions based on research from outside resources and answer the following question in your paper, “Has affirmative action been consistently and effectively used to create a more robust and productive workforce?”   The requirements below must be met for your paper to be accepted and graded:

  • Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.
  • Use font size 12 and 1” margins.
  • Include cover page and reference page.
  • At least 80% of your paper must be original content/writing.
  • No more than 20% of your content/information may come from references.
  • Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
  • Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.

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Take just a moment to think about something you have researched in the past, and describe what that experience was like. What did you research? What were your reasons for researching it? What did you find out about the topic and about yourself? Did you find yourself seeking out primary or secondary sources? What kinds of sources did you use? How did you make your decision, or what became of your research?

Unit II Journal   You are now engaged in a research project! This can be a very exciting and intimidating process, but you have a great support network to help you. Take just a moment to think about something you have researched in the past, and describe what that experience was like. What did you research? What were your reasons for researching it? What did you find out about the topic and about yourself? Did you find yourself seeking out primary or secondary sources? What kinds of sources did you use? How did you make your decision, or what became of your research? Feel free to choose any experience. You do not have to limit yourself to an academic research topic. You might reflect upon research that you did for your job, or you might want to reflect upon a time that you researched a large purchase, like a new computer or a car.   Unit II Annotated Bibliography   Follow the directions below for the completion of the Annotated Bibliography assignment for Unit II. If you have questions, please email your professor for assistance. ï‚· Purpose: The purpose of the annotated bibliography is to summarize the sources that you have gathered to support your research proposal project. These summaries help you to think about the complex arguments presented in your sources. ï‚· Description: In this assignment, you will create an annotated bibliography consisting of seven sources. Each entry will consist of a reference list citation, a summary of the source’s information, and a one-sentence assessment. Each annotation should be between 150 to 200 words. If an entry is shorter than 150 words, it is likely you have not fully developed your summary, and this lack of development can severely impact your grade for this assignment.   APA Format

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Provide a high-level analysis of the company’s business strategy and operating performance. Be sure to complete the following: Analysis of the company value proposition, market position, and competitive advantage External environmental scan/five forces analysis Internal environmental scan/organizational assessment SWOT Analysis Balanced scorecard/strategy scorecard

LASA 2—Presentation of Strategy Audit Findings In this assignment, integrate all the pieces of work you have drafted and formally turn it into the capstone strategy audit. In previous assignments, you performed multiple, specified analyses of your company (or any company of your choosing). Those individual analyses provide the needed research to successfully complete the following LASA. Part I: Strategy Audit Report Using the tools and framework learned in class and throughout the program, prepare a 15-page strategy audit of your company with a companion presentation. The strategy audit is a comprehensive analysis of the company’s business strategy and operating performance, and culminates in a series of recommendations for improving your company’s performance based on the findings and conclusions of your analysis. A strategy audit involves assessing the actual direction of a business and comparing that course to the direction required to succeed in a changing environment. A company’s actual direction is the sum of what it does and does not do, how well the organization is internally aligned to support the strategy, and how viable the strategy is when compared to the external market, competitors, and financial realities. These two categories, the internal assessment and the external or environmental assessment, make up the major elements of a strategy audit. In your strategy audit:

  • Provide a high-level analysis of the company’s business strategy and operating performance. Be sure to complete the following:
    • Analysis of the company value proposition, market position, and competitive advantage
    • External environmental scan/five forces analysis
    • Internal environmental scan/organizational assessment
    • SWOT Analysis
    • Balanced scorecard/strategy scorecard
  • Recommend specific tactics for improving your company’s strategic alignment and operating performance.
    • Recommendations can include but are not limited to tactics in marketing, branding, alliances, mergers/acquisitions, integration, product development, diversification or divestiture and globalization (if you recommend your company go global, you must include a supply chain analysis and an analysis of your firm’s global capabilities).
    • Explain how the recommendations will help the company achieve its strategy and vision.

You are to write this report as though you are a consultant to your company, and are addressing the executive officers of this company. You will collect and analyze a large amount of data in producing your report, but your final product will be condensed and focus on presenting your analysis findings and conclusions. Your report should consist of the following sections in the given order.

  1. Executive summary (1 page): A concise and insightful summary of the significant findings of your analysis and the recommendations you have for your executive team.
  2. Strategic issues and recommendations (5 pages): Identify 5–7 most important strategic issues facing your business unit. Strategic issues arise from a mismatch between internal capabilities and external trends such that important opportunities are not being pursued or significant external threats are not being addressed under the current strategy.

The strategic issues list should integrate your SWOT analysis, your Five Forces analysis, and the organizational assessment and external environmental scan completed earlier during the course. These detailed analyses are the foundation for your final set of findings and recommendations presented to the executive team. In developing your recommendations for addressing each strategic issue, consider misalignments that might be apparent in different operating areas:

    1. Product portfolio: Are there changes to the target market segment, value proposition, or positioning of the product or service line needed?
    2. Structure: Are the organizational roles and responsibilities, decision-making authority, skill requirements, and work assignments properly configured and aligned to support the strategy?
    3. Organizational culture or behavior: Does the organizational culture inspire behaviors that support the strategy? Are the mission, vision, and values clearly articulated and aligned with the strategy? What new behaviors are needed?
    4. Value chain activities: Does the organization value chain fully align with the strategy? Are their activities that should be added, eliminated, or modified significantly?
    5. Performance measures: Do the organization’s performance measures focus on the key drivers of strategic success? Is there a strategy scorecard that ties the main elements of the strategy to specific operating capabilities, including goals and key performance indicators (KPIs) that give an indication of incremental or predictive progress toward reaching strategic goals?

Your recommendations should fall into these general categories, but should be specific in terms of scope and expected impact. These sections have been completed earlier in the course, and should appear as appendices:

  1. SWOT analysis (2 pages—completed in Module 4): SWOT matrix illustrating strengths, weaknesses, opportunities, and threats.
  2. Balanced strategy scorecard (4 pages—completed in Module 4): Develop a Balanced Scorecard for your business unit that reflects the key drivers for your business strategy.
  3. Organizational assessment (3 pages—completed in Module 3)
  4. External environmental scan and five-forces analysis (3 pages—completed in Module 2)
  5. Market position analysis (3 pages—completed in Module 1)

Use information from your previous assignments to support your conclusions and recommendations and conduct additional research when needed. Make sure you properly reference and cite so that the location of information is clear. Submit your 17 pages report in Word format. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M5_A2.doc. Part II: Companion Presentation Finalize the companion with a 10-slide Power Point Presentation that summarizes the audit and recommendations in a compelling manner that persuades senior management to explore and possibly implement your recommendations. The elements of the presentation should include the following:

  • Title
  • Agenda
  • Summary of audit
  • Recommendations
  • Key measurements
  • Risks and benefits
  • Call to action
  • Next steps

By 15 April 2016, deliver your report and PowerPoint presentation to the M5: Assignment 2 Dropbox. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M5_A2.ppt.

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Recommend specific tactics for improving your company’s strategic alignment and operating performance. Recommendations can include but are not limited to tactics in marketing, branding, alliances, mergers/acquisitions, integration, product development, diversification or divestiture and globalization (if you recommend your company go global, you must include a supply chain analysis and an analysis of your firm’s global capabilities). Explain how the recommendations will help the company achieve its strategy and vision.

LASA 2—Presentation of Strategy Audit Findings In this assignment, integrate all the pieces of work you have drafted and formally turn it into the capstone strategy audit. In previous assignments, you performed multiple, specified analyses of your company (or any company of your choosing). Those individual analyses provide the needed research to successfully complete the following LASA. Part I: Strategy Audit Report Using the tools and framework learned in class and throughout the program, prepare a 15-page strategy audit of your company with a companion presentation. The strategy audit is a comprehensive analysis of the company’s business strategy and operating performance, and culminates in a series of recommendations for improving your company’s performance based on the findings and conclusions of your analysis. A strategy audit involves assessing the actual direction of a business and comparing that course to the direction required to succeed in a changing environment. A company’s actual direction is the sum of what it does and does not do, how well the organization is internally aligned to support the strategy, and how viable the strategy is when compared to the external market, competitors, and financial realities. These two categories, the internal assessment and the external or environmental assessment, make up the major elements of a strategy audit. In your strategy audit:

  • Provide a high-level analysis of the company’s business strategy and operating performance. Be sure to complete the following:
    • Analysis of the company value proposition, market position, and competitive advantage
    • External environmental scan/five forces analysis
    • Internal environmental scan/organizational assessment
    • SWOT Analysis
    • Balanced scorecard/strategy scorecard
  • Recommend specific tactics for improving your company’s strategic alignment and operating performance.
    • Recommendations can include but are not limited to tactics in marketing, branding, alliances, mergers/acquisitions, integration, product development, diversification or divestiture and globalization (if you recommend your company go global, you must include a supply chain analysis and an analysis of your firm’s global capabilities).
    • Explain how the recommendations will help the company achieve its strategy and vision.

You are to write this report as though you are a consultant to your company, and are addressing the executive officers of this company. You will collect and analyze a large amount of data in producing your report, but your final product will be condensed and focus on presenting your analysis findings and conclusions. Your report should consist of the following sections in the given order.

  1. Executive summary (1 page): A concise and insightful summary of the significant findings of your analysis and the recommendations you have for your executive team.
  2. Strategic issues and recommendations (5 pages): Identify 5–7 most important strategic issues facing your business unit. Strategic issues arise from a mismatch between internal capabilities and external trends such that important opportunities are not being pursued or significant external threats are not being addressed under the current strategy.

The strategic issues list should integrate your SWOT analysis, your Five Forces analysis, and the organizational assessment and external environmental scan completed earlier during the course. These detailed analyses are the foundation for your final set of findings and recommendations presented to the executive team. In developing your recommendations for addressing each strategic issue, consider misalignments that might be apparent in different operating areas:

    1. Product portfolio: Are there changes to the target market segment, value proposition, or positioning of the product or service line needed?
    2. Structure: Are the organizational roles and responsibilities, decision-making authority, skill requirements, and work assignments properly configured and aligned to support the strategy?
    3. Organizational culture or behavior: Does the organizational culture inspire behaviors that support the strategy? Are the mission, vision, and values clearly articulated and aligned with the strategy? What new behaviors are needed?
    4. Value chain activities: Does the organization value chain fully align with the strategy? Are their activities that should be added, eliminated, or modified significantly?
    5. Performance measures: Do the organization’s performance measures focus on the key drivers of strategic success? Is there a strategy scorecard that ties the main elements of the strategy to specific operating capabilities, including goals and key performance indicators (KPIs) that give an indication of incremental or predictive progress toward reaching strategic goals?

Your recommendations should fall into these general categories, but should be specific in terms of scope and expected impact. These sections have been completed earlier in the course, and should appear as appendices:

  1. SWOT analysis (2 pages—completed in Module 4): SWOT matrix illustrating strengths, weaknesses, opportunities, and threats.
  2. Balanced strategy scorecard (4 pages—completed in Module 4): Develop a Balanced Scorecard for your business unit that reflects the key drivers for your business strategy.
  3. Organizational assessment (3 pages—completed in Module 3)
  4. External environmental scan and five-forces analysis (3 pages—completed in Module 2)
  5. Market position analysis (3 pages—completed in Module 1)

Use information from your previous assignments to support your conclusions and recommendations and conduct additional research when needed. Make sure you properly reference and cite so that the location of information is clear. Submit your 17 pages report in Word format. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M5_A2.doc. Part II: Companion Presentation Finalize the companion with a 10-slide Power Point Presentation that summarizes the audit and recommendations in a compelling manner that persuades senior management to explore and possibly implement your recommendations. The elements of the presentation should include the following:

  • Title
  • Agenda
  • Summary of audit
  • Recommendations
  • Key measurements
  • Risks and benefits
  • Call to action
  • Next steps

By 15 April 2016, deliver your report and PowerPoint presentation to the M5: Assignment 2 Dropbox. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M5_A2.ppt.

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Discuss the reason for the arrest of Danny and his friends. Did detective Johnson have a reason to initially search and question the men? What is the standard for a search? Discuss the roles of a detective, defendants, attorneys, and a judge in the criminal justice process. Identify and discuss the right and wrong steps taken by each in this case. Danny requested an attorney during the time the detective was searching him. Did he have that right? When is a person entitled to an attorney? Identify and discuss the rights of victims or defendants that were not exercised during the criminal justice process in this case.

While patrolling during his shift, a Centervale police officer, Detective Johnson, saw two men standing on a street corner. Johnson observed the two proceed alternately back and forth between the street ahead and the corner, pausing and returning to conference. Detective Johnson found this strange as the Love’s Jeweler shop was down the street. The two men repeated this ritual alternately three to four times, which appeared as if they were looking out for someone or were about to steal something. Detective Johnson saw a third man approach and handing something to one of the two men, which he stuffed into his pocket.

Detective Johnson approached the three men and identified himself as a policeman. He saw the man that stuffed the item in his pocket place his hand in his pocket again. Detective Johnson kept his eyes on the man and asked their names. Before they could answer, the detective turned the man around, patted down his outside clothing, and felt a hard object. The man objected saying, “Hey man, you can’t do that. I have rights. I want my lawyer.” Detective Johnson sneered, “Oh! you’ll get your lawyer.” Upon feeling the object, the officer removed his gun and asked the three to raise their hands and place them on the wall. The officer patted each man down and found a gun in the pocket of one man. He removed the jacket of another man and found a diamond ring in the inside pocket. The third man did not have anything in his pockets.

The three were taken to the police station and charged with grand theft and burglary. One of the men was also charged for carrying a concealed weapon. Detective Johnson ran the information concerning the gun and found that it matched the gun related to an aggravated battery and rape case from a year ago. The detective questioned Danny, the man who had the gun. At first, Danny did not want to say anything, but the detective continued questioning him. After three hours, Danny confessed to the aggravated battery and rape case. He denied being involved in the grand theft and burglary.

Danny had a first appearance in the court within three days, whereupon he is appointed an attorney but denied bail. Danny does not see his attorney until the next court appearance. The attorney asks what he wants to do and Danny said, “I want to fight it man.” The attorney tells Danny, “That’s not going to work; the DA is offering you a good deal if you plea.” Over the objection of the victim in the court, the DA offers Danny probation if he testifies against the other two in the burglary case. The DA wants the other two to be sentenced to ten years in that case. While shaking his head, Danny pleads guilty above the cries of the victim. The DA asks the judge to hold off on sentencing until after he testifies in the other trial.

After Danny testifies against the other two defendants and they are sentenced to ten years, Danny goes back to the court. The judge, not agreeing with the deal, decides to sentence Danny also to ten years. Leaving the courtroom, Danny asks his attorney to appeal the case. His attorney states, “Man, you don’t even have the right.”

Considering what you learned about the criminal justice process, discuss the roles of the detective, the defendants, the attorneys, and the judge. What did each do right or wrong in this case? What rights did the victim or the defendants have that were not exercised in this case? Explain your opinion about what should have happened by using the information from the text or outside sources.

Submission Details:

 In a minimum of 250 words, post your responses to the following to the Discussion Area:

  • Discuss the reason for the arrest of Danny and his friends. Did detective Johnson have a reason to initially search and question the men? What is the standard for a search?
  • Discuss the roles of a detective, defendants, attorneys, and a judge in the criminal justice process. Identify and discuss the right and wrong steps taken by each in this case.
  • Danny requested an attorney during the time the detective was searching him. Did he have that right? When is a person entitled to an attorney?
  • Identify and discuss the rights of victims or defendants that were not exercised during the criminal justice process in this case.
  • Explain an appropriate solution for this case using the text or outside sources.
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Utilizing the basic symbols and specialized symbols for flowcharting found in Chapter 2 of the Bodnar and Hopwood textbook, select an accounting transaction process (e.g. sales on account, collection of accounts receivables) and prepare a flowchart of the transaction process. Make sure the flow chart covers all aspects of customer service, vendor relations and the internal control process.

  Flowcharting an Accounting Transaction Process [CLOs: 2, 3] Utilizing the basic symbols and specialized symbols for flowcharting found in Chapter 2 of the Bodnar and Hopwood textbook, select an accounting transaction process (e.g. sales on account, collection of accounts receivables) and prepare a flowchart of the transaction process. Make sure the flow chart covers all aspects of customer service, vendor relations and the internal control process.   In written narrative, using supporting research, analyze the importance of specific internal controls for this transaction process and how effective controls can prevent inaccurate financial reporting.   The paper must:   be three to five double-spaced pages in length (not including the title and reference pages); demonstrate graduate level work including appropriate research and critical thinking skills; be presented as a written analysis (not a question/answer format); be written in a coherent manner with proper use of grammar, spelling and punctuation; be formatted according to APA style as outlined in the Ashford Writing Center; include citations and references for the text and at least two scholarly sources from the Ashford University Library.

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